TENSORTOUR, INC.

PRIVACY POLICY

Last Updated: May, 2021

1. INTRODUCTION

TensorTour, Inc. (“TensorTour,” “we,” “us,” or “our”) respects the privacy of its Users (“User,” “your,” or “you”). This Privacy Policy (the “Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you use TensorTour Platform (the “Platform”) through TensorTour’s website at https://tensortour.com and https://cloudstudio.ai (the “Websites”) or TensorTour and CloudStudioAI mobile applications (the “Apps”).

TensorTour is committed to protecting the privacy of its Users whose information is collected and stored while using TensorTour’s Platform through our Websites or Apps.

The capitalized terms have the same meaning as ascribed in our Terms of Use or Terms of Service as applicable, unless otherwise noted here.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING OUR WEBSITE, APP, AND PLATFORM, YOU AGREE TO ACCEPT ALL THE TERMS CONTAINED IN THIS PRIVACY POLICY AND ACKNOWLEDGE AND AGREE WITH THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND USE OUR WEBSITE, APP, AND PLATFORM.

IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT INFO@TENSORTOUR.COM.

WE DO NOT SELL YOUR PERSONAL INFORMATION, NOR DO WE INTEND TO DO SO. WE DO NOT GIVE ACCESS TO YOUR PERSONAL INFORMATION TO THIRD PARTIES EXCEPT TO SUBPROCESSORS TO ASSIST US IN THE PROVISION OF OUR SERVICES TO YOU.

2. TERRITORIAL RESTRICTION

Our Websites, Apps, and Platform are only available for use and download outside the European Union. Our Websites, Apps, and Platform are not available for use or download by residents of, visitors to, or your employees who reside in the European Union (collectively a “European”). If you are a European, please do not download, register, and/or use our Websites, Apps, or Platform. If you are a resident of the United States (“US”), the laws of the State of Delaware, United States shall apply.  If you are a resident of any other country, please ensure compliance with all local laws prior to using our Websites, Apps, or Platform.  You must comply with this Privacy Policy and our Terms of Use and Terms of Service, as applicable.

If you have any questions regarding this Section, please email us at info@tensortour.com.

3. WHAT INFORMATION DO WE COLLECT?

When you register to use our Websites, Apps, or Platform, we collect personal information (also referred to as personally identifiable information or “PII”) which may include your name, address, online contact information such as your email address or username, phone number, and other personal information. The information so collected will be stored on our servers. You are able to change your personal information via email by contacting us at info@tensortour.com or through your profile or account settings on our Websites, Apps, or Platform.

1. Geolocation and Equipment Information. We may collect information that does not personally identify you such as (i) your geolocation, and (ii) information about your internet connection, the equipment you use to access our Websites, Apps, or Platform, and usage details.
2. Financial Information. We currently do not collect or store any credit cards or bank information, as we are using a third-party payment processor. However, we will update this Privacy Policy when we start using and storing such information. We will also inform you via reasonable means if we start collecting such information from you.

4. HOW DO WE COLLECT INFORMATION?

We collect personal information from you in the following ways:

1. At registration on our Websites, Apps, or Platform;
2. In email, text, and other electronic messages between you and our Websites, Apps, or Platform;
3. Through mobile and desktop applications your downloads from our Websites, Apps, or Platform, which provides dedicated non-browser based interaction between you and our Websites, Apps, or Platform;
4. When you interact with our advertising and applications on third-party website and services, if those applications or advertising include a link to this Privacy Policy;
5. From you placing an order, which includes details of transactions you carry out on our Websites, Apps, or Platform;
6. When you subscribe to a newsletter;
7. From your responses to a survey;
8. From forms filled out by you;
9. From records or copies of correspondences (including email addresses) if you contact us;
10. From search queries on our Websites, Apps, or Platform; and
11. When you post information to be published or displayed on our Websites, Apps, or Platform.

We collect information from you automatically when you navigate through our Websites, Apps, or Platform in the following ways:

1. Usage details;
2. IP addresses;
3. Information obtained through browser cookies;
4. Web beacons on our Websites;
5. Web beacons on emails sent by us; and
6. Other tracking technologies.

5. HOW DO WE USE YOUR INFORMATION?

We use the information that you provide to:

1. Personalize your experience in using our Platform;
2. Provide you with information, products, or services requested from us;
3. Present our Websites, Apps, and Platform and their contents to you;
4. Provide you with notices about account and/or subscription, including expiration and renewal notices;
5. Carry out obligations and enforce rights arising from contracts entered into between you and us, including billing and collection;
6. Notify you about changes to our Websites, Apps, and Platform and any products or services;
7. Allow you to participate in interactive features on our Websites, Apps, and Platform;
8. Improve the Websites, Apps, and Platform;
9. Improve our customer service;
10. Administer contests, promotions, and surveys or other Websites, Apps, and Platform features;
11. Process transactions;
12. Anonymize data and aggregate data for statistics;
13. Contact you for other purposes with your consent;
14. Contact you about our products and services that may be of interest;
15. Contact you about third parties’ goods and services;
16. Enable the display of advertisements to our advertisers’ target audiences, although personal information is not shared with advertisers without your consent; and
17. Send you periodic emails, in accordance with the CAN-SPAM Act of 2003 as detailed in Section 14, via the email address provided by you to (i) send information, respond to inquiries, and/or other requests or questions; (ii) process orders and send information and updates pertaining to such orders; (iii) send additional information related to your product and/or service; and (iv) market to our mailing list or continue to send email to you after the original transaction has occurred.
18. Anonymize and aggregate data for statistics to improve performance and publish informative blogs.
19. To contact users about TensorTour’s products and services that may be of interest to the users.

6. OUR COOKIE POLICY

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as “Cookies.”

We use Cookies on our Websites and Apps to (a) help remember and process items in the shopping cart, (b) understand and save your preferences for future visits, (c) keep track of advertisements, (d) compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future, and (e) allow trusted third-party services that track this information on our behalf.  You can set your browser to refuse all or some browser Cookies, but it may affect your user experience. We honor Do Not Track signals and, if one is in place, we will not track, plant cookies, or use advertising.

We allow third party behavioral tracking and links to third-party web pages.  Occasionally, at our discretion, we may include or offer third-party products or services on our Websites, Apps, or Platform.  These third-party sites have separate and independent privacy policies.  We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Websites, Apps, or Platform and welcome any feedback at about these sites.  Please contact us at info@tensortour.com.

7. HOW DO WE PROTECT INFORMATION WE COLLECT?

Our Websites and Apps are reasonably scanned to meet or exceed PCI Compliance. In addition, our Websites and Apps use an SSL certificate as an added security measure. We require username and passwords for our employees who can access your personal information that we store and/or process on our Platform and servers. In addition, we actively prevent third parties from getting access to your personal information that we store and/or process on our Platform and servers.  We accept payment by credit card through a third party credit card processor on our behalf.  We will implement reasonable security measures every time you (a) place an order, or (b) enter, submit, or access your information, (c) register, or (d) access our Platform, on our Websites and Apps.

8. DATA SECURITY MEASURES.

1. Security Measures. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites, Apps, or Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Websites, Apps, or Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Websites, Apps, or Platform.
2. Fair Information Practice Principles. In the event of a personal data breach, we will notify you within fifteen (15) days via (i) email and/or (ii) our Platform notification system on our Websites and/or Apps. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

9. DISCLOSURE OF PERSONAL INFORMATION

There are times when we may share Personal Information that you have shared with us may be shared by TensorTour with others to enable us to provide you over Services, including contractors, service providers, and third parties (“Partners”). This section discusses only how TensorTour may share such information with Partners. We will ensure that our Partners protect your Personal Information. The following describe how and with whom we may share your Personal Information:

Disclosure of Personal Information.

1. We may disclose aggregated, de-personalized information about you that does not identify any individual to other parties without restriction, such as for marketing, advertising, or other uses.
2. We may disclose personal information in the event of a merger, sale of business, etc.
3. We may disclose personal information to third parties to market their products and services if you have either consented or not opted out of these disclosures.
4. We disclose personal information to fulfill the purpose for which you have provided it, for instance, if you gave us an email address to use the “email a friend” feature of the Platform.
5. We may only disclose personal information as described in this Privacy Policy or your consent.

Other Disclosure of Personal Information.

1. We will disclose personal information (i) to comply with any court order, law, or legal process, including to respond to any government or regulatory request, (ii) to enforce or apply our Terms of Use or Terms of Service and other agreements, including for billing and collection purposes, (iii) if we believe it is necessary or appropriate to protect the rights, property, or safety of TensorTour, our customers or others, and/or (iv) if it is necessary or appropriate to protect the rights, property, or safety of TensorTour, our customers, or others, and this includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Third Party Disclosure.

1. We do not sell, trade, rent, or otherwise transfer personal information to others, unless we provide you with advance notice. This does not include our hosting partners and other parties who assist us in operating our Websites, Apps, or Platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
2. We do not provide non-personally identifiable visitor information for marketing purposes.

Choices Users Have About How TensorTour Uses and Discloses Information.

Tracking Technologies and Advertising. You can set their browser to refuse some or all the browser cookies, but if you disable or refuse cookies, some parts of our Websites may not be accessible or function properly.

10. GOOGLE ADSENSE AND GOOGLE ANALYTICS

Google, as a third-party vendor, uses Cookies to serve advertisements to Users on our Websites, Apps, and Platform. Google uses first-party Cookies, such as Google Analytics Cookies, to compile data regarding User interactions with ad impressions and other ad service functions as they relate to our Platform. We currently use Google Analytics to collect and process certain Websites and Apps usage data. To learn more about Google Analytics and how to opt-out, please visit https://policies.google.com/privacy/google-partners.

We have implemented advertising features on our Websites, Apps, and Platform including: (a) remarketing with Google AdSense; (b) Google Display Network Impression Reporting; (c) Google Demographics and Interests Reporting; and (d) Google’s DoubleClick platform integration.

We use these Cookies to compile data regarding User interactions with ad impressions and other ad service functions as they relate to our Websites or Apps.

11. YOUR CALIFORNIA PRIVACY RIGHTS

TensorTour does not sell, trade, or otherwise transfer to outside third parties your “Personal Information” as the term is defined under the California Civil Code Section § 1798.82(h).  Additionally, California Civil Code Section § 1798.83 permits Users of our Websites, Apps, or Platform that are California residents to request certain information regarding our disclosure of their Personal Information to third parties for their direct marketing purposes. To make a request for such disclosure, or identification and/or deletion of Personal Information in all our systems that we store on you, please send an email to info@tensortour.com.

Note that (i) if we delete your Personal Information as requested, we will no longer be able to provide our services to you and (ii) we may need to keep such Personal Information for a while during the shutting down and billing process. If you would like to discuss our Personal Information storage and processing process with us, please send us an email at info@tensortour.com .

12. COPPA COMPLIANCE (FOR CHILDREN UNDER 13 USERS ONLY)

The Children’s Online Privacy Protection Act (“COPPA”) is a federal legislation that applies to entities that collect and store “Personal Information,” as the term is defined under COPPA, from children under the age of 13. We are committed to ensure compliance with COPPA. Our Websites, Apps, and Platform are not meant for use by children under the age of 13. Our Websites, Apps, and Platform do not target children under the age of 13, but we do not age-screen or otherwise prevent the collection, use, and personal disclosure of persons identified as under 13. If you would like to know more about our practices and specifically our practices in relation to COPPA compliance, please email us at info@tensortour.com.

IF YOU ARE UNDER 13, PLEASE DO NOT ACCESS OR USE OUR WEBSITE, APP, OR PLATFORM.

13. CAN-SPAM ACT OF 2003

The CAN-SPAM Act establishes requirements for commercial messages, gives recipients the right to have businesses stop emailing them, and spells out penalties for violations.  Per the CAN-SPAM Act, we will:

1. not use false or misleading subjects or email addresses;
2. identify the email message as an advertisement in some reasonable way;
3. include the physical address of TensorTour;
4. monitor third-party email marketing services for compliance, if one is used;
5. honor opt-out/unsubscribe requests quickly; and
6. give an “opt-out” or “unsubscribe” option.

If you wish to opt out of email marketing, follow the instructions at the bottom of each email or contact us at info@tensortour.com and we will promptly remove you from all future marketing correspondences.

14. MODIFICATIONS TO OUR PRIVACY POLICY

TensorTour reserves the right, at its sole discretion, to change or modify this Privacy Policy at any time. In the event we modify this Privacy Policy, such modifications shall be binding on you only upon your acceptance of the modified Privacy Policy. We will inform you about the modifications on our Privacy Policy page via email, on our Websites, Apps, or Platform by posting a modified version of the Privacy Policy page, or by a comparable means within a reasonable time period.  Your continued use of our Websites, Apps, or Platform shall constitute your consent to such changes.

15. LIST OF THIRD-PARTY SERVICE PROVIDERS

TensorTour uses the following third-party service providers for the provision of services as detailed under the Terms of Use or Terms of Service, as applicable

Additionally, if you have any questions or concerns about our third-party service providers, please email us at info@tensortour.com.

16. COPYRIGHT INFRINGEMENT/DMCA NOTICE

If you believe that any content on our Websites, Apps, or Platform violates your copyright, and you wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to the Digital Millennium Copyright Act of 1998 (“DMCA Takedown Notice”)) must be provided to our designated Copyright Agent.

1. Your physical or electronic signature;
2. Identification of the copyrighted work(s) that you claim to have been infringed;
3. Identification of the material on our Websites, Apps, or Platform that you claim is infringing and that you request us to remove;
4. Sufficient information to permit us to locate such material;
5. Your address, telephone number, and email address;
6. A statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
7. A statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

TensorTour’s Copyright Agent to receive DMCA Takedown Notices is Gaurav Sharma, at gaurav@tensortour.com and at TensorTour, Attn: DMCA Notice. You acknowledge that for us to be authorized to take down any content, your DMCA Takedown Notice must comply with all the requirements of this Section. Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by TensorTour in connection with the written notification and allegation of copyright infringement.

17. CONTACT US

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

• Gaurav Sharma
• Email: gaurav@tensortour.com

PLEASE NOTE: IF YOU USE OUR WEBSITE, APP, OR PLATFORM, YOU HAVE AGREED TO AND ACCEPTED THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS SET FORTH IN OUR TERMS OF USE or OUR TERMS OF SERVICE, AS APPLICABLE.  IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY OR OUR TERMS OF SERVICE, PLEASE DO NOT USE OUR WEBSITE, APP, OR PLATFORM.